Updated May 2020 by Sam Hendricks
All purchases made on kyanitepublishing.com are subject to these terms and conditions unless otherwise stated in writing by Kyanite Publishing LLC.
RETURNS AND CANCELLATIONS
All merchandise is eligible for return up to 30 days after receipt, if accompanied by a receipt and if the merchandise is in condition to be sold again. The customer is responsible to pay for return shipping unless the merchandise received was not what was ordered.
All orders are eligible for cancellation up to 3 days after confirmation unless the order has already been filled. If the order has already been filled, the merchandise will be eligible for return under our policy.
SHIPPING AND HANDLING
Due to printer and distributor time frames, variable stock levels, and the size of our operation, Kyanite Publishing LLC may need up to 30 business days to complete orders for products labeled “in stock” and up to 30 business days after a product is “published” for pre-orders. In some extenuating circumstances and for international subscribers and orders, it may take longer. Kyanite Publishing LLC will make every effort to inform customers if this occurs.
The customer acknowledges that inevitable delays may occur related to production that extend the publication date, and therefore the delivery date. It is the customer’s responsibility to contact the publisher and request their order be cancelled if they do no want to wait.
QUESTIONS AND CONCERNS
Please email firstname.lastname@example.org with any questions or concerns about your order. We will do our best to reply with a solution within 2 business days.